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    Basket     Monday 26 June 2017   
Privacy Policy


This privacy policy applies within the UK, Europe and Internationally. Your privacy on the Internet is of the utmost importance to us and we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.


How we might gain information

We gather two types of information about users:

  • Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic, postal or SMS newsletters and notifications, to participate in our message boards or forums, from shop orders, login area, to email a friend, and from participation in polls and surveys.

  • We also gather information through aggregated tracking information derived mainly by tallying page views, sales statistics and course booking statistics throughout our site. This information allows us to better tailor our content, products and services to visitor`s/customer`s needs and to help us structure, advertise and sponsor better and understand the demographics of our audience.


Online customer area

Our online customer area, which runs on a ph9 software system, stores and captures information such as your name, address, email address, date of birth, age, contact details, course history, order history and any other information which is relevant to you as one of our customers.

We may use this information from time to time to send you details about new products, events or services.


Electronic newsletters policy

We will offer an electronic newsletter to users. We gather the email addresses of users who voluntarily subscribe either in person or via our web site. Users may remove themselves from this mailing list by following the link provided in every newsletter or from your customer login area. Users can also re-subscribe to the newsletters from our customer login area.


Cookies

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can`t read data off your hard disk or read cookie files created by other sites. We might also use cookies to track user traffic patterns (as described above).

If you`ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use the main content portions of this site but you will need them enabled for our customer login area and online shop and any other functional parts of the web site that require you to be identifiable or logged in.

 
Need help, advice, or more information about our canine hydrotherapy products?

Call us on 01299 251 070 or email info@k9surf.co.uk

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