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    Basket     Sunday 20 August 2017   
Terms and Conditions

About Us K9Surf are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
K9Surf
Unit B1 Ryelands Business Centre Ryelands Lane Elmley Lovett Droitwich WR9 0PT United Kingdom
Phone: 01299 251070
Fax: 01299 250935
Email:
info@K9Surf.co.ukVAT Registration Number 747 3928 92
 
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on `Checkout` and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 
 
Shipping And Handling - Most items are delivered free of charge, and this will be stated on the product mini description. Free Delivery is to UK mainland only. Please enquire for non-mainland international shipping charges.

Delivery Schedule Stock items are sent Next Working Day. Please allow up to 28 days for non-stock items. Please feel free to contact us prior to purchase for delivery schedule. International orders are generally received in under 28 days. 

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 
 
Tax Charges For orders made from the UK or the European Union, 20% VAT is included in the listed price. All other orders are VAT free. 
 
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. 
 
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Items must be returned at your cost, in brand new condition. Money is refunded, minus the cost of outward carriage.  
 
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01299 251070 (International +44 01299 251070) or fax us on 01299 250935 or write to us at Unit B1 Ryelands Business Centre Ryelands Lane Elmley Lovett Droitwich WR9 0PT United Kingdom 
 
Privacy Policy K9Surf do not disclose buyers` information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the `Remember Me` Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to `Tools | Internet Options | Privacy` and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes 
 
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm 
 
Returns and Exchanges Form Please Click Here to download a PDF Returns and Exchanges sheet Your payment (less outward carriage charges) will be refunded within 14 days from us receiving the item in brand new condition with tags.

 
Need help, advice, or more information about our canine hydrotherapy products?

Call us on 01299 251 070 or email info@k9surf.co.uk
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